Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders typically arrive within 3-7 business days, depending on your location and shipping method selected.
You can create an account by clicking on the “Sign Up” button on our website and filling out the required information.
To change your shipping address, log into your account, go to the “Account Settings,” and update your address information.
After placing your order, you will receive a confirmation email with a tracking link. You can use this link to monitor your order’s status.
For your security, we do not store credit card information. Each transaction requires you to enter your details.
Yes, we charge sales tax based on your location and applicable laws.
We only ship within Pakistan.
We strive to ship items together when possible, but larger orders may arrive in multiple packages. You will receive tracking information for each package.
If you need to swap an item
Returns and Exchanges
If you received the wrong item from Azad Traders, please contact our customer support team within 14 days of delivery. We will assist you in arranging a return and sending you the correct item at no additional cost. Please have your order number ready for a quicker resolution.
If your order from Azad Traders arrived damaged, please contact our customer support team within 14 days of delivery. We will guide you through the return process and arrange for a replacement or refund. Be sure to provide your order number and any photos of the damaged item to expedite the resolution.
To return an authorized item to Azad Traders, please mail it to our designated returns address. You can find the specific return address on our website or in the return instructions provided by our customer support team. Make sure to include your order number and any relevant documentation to ensure a smooth return process. If you need further assistance, feel free to reach out to our customer support.
You can receive customer support from Azad Traders by contacting us through the following methods:
- Email: Send your inquiries to our customer support email address provided on our website.
- Phone: Call our customer support hotline for immediate assistance.
- Live Chat: Use the live chat feature on our website for real-time support during business hours.
- Contact Form: Fill out the contact form available on our website, and we will get back to you as soon as possible.
Our customer support team is here to help you with any questions or concerns you may have!
If you entered an incorrect shipping address for your order at Azad Traders, please contact our customer support team as soon as possible. If your order has not yet been processed or shipped, we can update the shipping address for you. However, if the order has already been shipped, we may not be able to change the address, and you may need to follow up with the carrier for further assistance. Be sure to have your order number ready when you reach out for a quicker resolution.
To change or cancel an order on Azad Traders, you should contact our customer service as soon as possible. If your order has not yet been processed or shipped, they may be able to assist you with the cancellation or changes.
Yes, at Azad Traders, you may have the option to pre-order items that are currently sold out. Please check the product page for any pre-order availability or contact our customer support team for more information. They can provide details on expected restock dates and the pre-order process.